1. Introduction

Commerce and Mortgage Bank Sierra Leone (“CMB”, “we”, “our”, or “the Bank”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our banking services.

By accessing our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Contact details (phone number, email address, physical address)

  • Identification details (as required for banking/KYC purposes)

  • Financial information necessary to provide banking services

b) Technical Information

  • IP address

  • Browser type and device information

  • Website usage data

  • Cookies and tracking data

3. How We Use Your Information

We use your information to:

  • Open and manage accounts

  • Process transactions and provide banking services

  • Respond to inquiries and customer support requests

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

  • Prevent fraud and ensure security

4. Data Protection & Security

CMB implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use secure systems and encryption protocols to safeguard digital transactions.

5. Sharing of Information

We do not sell your personal information. However, we may share information with:

  • Regulatory authorities when required by law

  • Financial service partners for transaction processing

  • Service providers who support our operations (under confidentiality agreements)

6. Cookies Policy

Our website may use cookies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

7. Retention of Information

We retain personal information for as long as necessary to fulfill banking obligations, comply with regulatory requirements, and resolve disputes.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Withdraw consent where applicable

  • Request clarification on how your data is processed

Requests may be made through our customer service channels.

9. Third-Party Links

Our website may contain links to third-party websites. CMB is not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

Commerce and Mortgage Bank Sierra Leone reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Commerce and Mortgage Bank Sierra Leone
Customer Service Department
Email: info@cmb-sl.com
Website: www.cmb-sl.com