What is Commerce & Mortgage Bank (CMB)?
Commerce & Mortgage Bank (CMB) is a customer-focused financial institution committed to providing secure, reliable, and innovative banking solutions for individuals, businesses, and communities.
How can I open an account with CMB?
You can open an account by visiting any CMB branch or through our digital onboarding platform (if available).
Requirements typically include:
- Valid ID (National ID, Passport, or Driver’s License)
- Proof of address
- Passport-sized photograph
What types of accounts does CMB offer?
We offer a variety of accounts to suit your needs:
- Savings Accounts
- Current Accounts
- Fixed Deposit Accounts
- Corporate/Business Accounts
Does CMB offer mobile or online banking?
Yes! CMB provides a secure Mobile Banking App and Online Banking platform that allows you to:
- Transfer funds
- Pay bills
- Check account balances
- Monitor transactions anytime, anywhere
How do I reset my mobile banking password?
You can reset your password by:
- Clicking “Forgot Password” on the app or website
- Following the verification steps
- Or contacting customer support for assistance
Are my funds safe with CMB?
Absolutely. CMB uses advanced security systems and complies with regulatory standards to ensure your funds and personal information are protected at all times.
What are the bank’s operating hours?
Operating hours may vary by branch, but generally:
- Monday – Friday: 8:30 AM – 3:30 PM
- Weekends/Public Holidays: Closed (except selected services)
How can I contact CMB customer support?
You can reach us through:
- Phone support
- Social media platforms
- Visiting any branch near you
Does CMB provide loans and mortgage services?
Yes, CMB offers a range of financing solutions including:
- Personal Loans
- Business Loans
Our team is available to guide you through the application process.
What should I do if I suspect fraud on my account?
Immediately:
- Contact CMB customer support
- Visit the Head Office 11 Charlotte Street, Freetown
- Block your account/card if necessary
Your security is our top priority.
Can I transfer money to other banks?
Yes, CMB allows transfers to other banks and financial institutions through our digital platforms and in-branch services.
How do I update my personal information?
Visit any CMB branch with valid identification or use available digital channels (if enabled) to update your details.
Are there charges for transactions?
Yes, certain transactions may attract fees. To know more, speak to a customer service for details.
Does CMB support businesses and SMEs?
Yes! We provide tailored banking solutions for businesses, including:
- Business accounts
- Loans and financing
- Payment solutions
Where can I find a CMB HQ?
You can find all our HQ on the “Contact Us” section of our website.